Max Insurance offers a wide variety of client services. See how we assist you with your trucking needs!
Make secure payments for your insurance policies through our convenient online portal.
Pay NowAccess your policy information, make payments, and manage your account through our secure client portal.
Sign Up for Max PortalIf you need help to set up your client portal, please follow our Max Client Portal Setup Guide.
If you need immediate assistance in requesting a change to your policy, please email policychange@themaxinsurance.com or call us at +1-317-660-2325.
Client services include 24/7 access to certificates and other policy documents through the online portal.
Please view our Max Client Portal COI Guide for more information. If you need help to set up your client portal, please follow our Max Client Portal Setup Guide.
If you need assistance with COIs, email us your certificate request at coi@themaxinsurance.com.
Max Insurance's Claims Team helps facilitate and guide you through the claims process. We assist in ensuring that all the correct providers are notified and adjusters assigned accordingly. Our Claims Team has your best interests in mind and works to help in any way possible.
report a claimAfter an accident, we know things can get hectic and stress levels are at an all-time high. Safety is always our number one concern, so make sure everyone is okay, then follow the below steps.
It is imperative to always contact law enforcement if there is another individual or vehicle involved in the accident. The authorities can help ensure that all facts and loss details are recorded accurately. Also, they will facilitate the dispatching of emergency vehicles and/or a tow company if needed.
If permitted, take pictures of the accident scene. This includes the vehicles involved, position on the road, road signs, and any traffic conditions. Occasionally, law enforcement will not allow photographs to be taken. In these situations inform your driver to follow their instructions.
If possible, exchange insurance information with the other parties involved. Frequently the police report can take several days to receive. Furthermore, this will help expedite the process of filing a claim.
Regardless of fault, all accidents are required to be immediately reported to your liability insurance provider. The sooner the accident is reported, the sooner an adjuster can be assigned to investigate a claim. Cooperation and communication with the provider are imperative to the claim being handled in a timely manner. The phone number can be located on your CAB card and/or policy documents.
Fill out the form below and our team will get back to you within 24 hours with a customized quote for your trucking business.